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Regulatory Notices

PACE by Innercare is commited to trasperancy and participant rights. The document below provide important information about participant rights, responsibilities, and program policies as required by the centers for Medicare & Medicaid Services (CMS).

These materials are available for review and download both English and Spanish. Participants and their representatives are encouraged to review these documents carefully.

Rights and Respoinsibilities

English
Spanish

Rights and Responsibilities Upon Disenrollment

English
Spanish

Grievances and Appeals

PACE by Innercare participants have the right to file a grievance or an appeal if they have concerns about their care, services, or decisions made by the program.

A grievance is a complaint or concern about any aspect of PACE by Innercare, including the quality of care, services received, or interactions with staff.

An appeal is a request to review a decision made by PACE by Innercare, such as a denial, reduction, or termination of a service.

Participants or their authorized representatives may file a grievance or appeal at any time by contacting PACE by Innercare using one of the following methods:
• Phone: +1 (760) 412-4422
• TTY: +1 (415) 649-5114
• Email: QualityTeam@pacebyinnercare.org
• Mail: PACE by Innercare 1600 North Imperial Avenue, Suite 102. Imperial, California 92251

PACE by Innercare will review all grievances and appeals promptly and provide a response in accordance with Medicare and Medi-Cal requirements. Participants will not be discriminated against or experience retaliation for filing a grievance or appeal.