Privacy Policy

PACE by Innercare is committed to protecting the privacy and confidentiality of participant information. This Privacy Policy explains how we collect, use, and safeguard personal and health information in accordance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

PACE by Innercare may collect personal and health information when you:
• Visit our website
• Submit a contact or eligibility form
• Communicate with our enrollment or care teams
• Participate in the PACE by Innercare program

Information collected may include name, contact information, date of birth, health information, insurance details, and other information required to determine eligibility or provide services.

How Information Is Used

Information collected by PACE by Innercare is used to:
• Determine eligibility for the PACE program
• Coordinate and provide healthcare and support services
• Communicate with participants and their representatives
• Meet legal, regulatory, and CMS requirements
• Improve program operations and participant experience

We do not sell or rent personal or health information.

Protection of Health Information

PACE by Innercare maintains physical, administrative, and technical safeguards to protect personal and health information from unauthorized access, use, or disclosure. Access to protected health information is limited to authorized staff and partners who need the information to perform their duties.

Participant Rights

Participants have the right to:
• Access their health information
• Request corrections to their records
• Receive an accounting of disclosures
• Request restrictions on certain uses or disclosures
• File a complaint without fear of retaliation

Additional details regarding participant rights are available in the Rights and Responsibilities documents provided on this website.

Website Use and Forms

Information submitted through this website, including contact and eligibility forms, is kept confidential and used only to respond to inquiries or determine next steps for enrollment. Submitting a form does not guarantee eligibility or enrollment in PACE by Innercare.

Language Access

This website provides English and Spanish language access. Spanish content is currently available using a translation tool as a temporary solution. A full Spanish version of the site is under development.

Contact Information

If you have questions about this Privacy Policy or how your information is used, you may contact:

PACE by Innercare
1600 North Imperial Avenue, Suite 102
Imperial, CA 92251

Phone: (760) 412-4422
TTY: (415) 649-5114
Email: hello@pacebyinnercare.org

Changes to This Policy

PACE by Innercare may update this Privacy Policy as required by law or program changes. Updates will be posted on this website.